How to deposit at Fenix: five steps and three checks
The first deposit is when mistakes that later complicate a withdrawal are easiest to make: the wrong currency, a bonus left switched on, a payment from someone else's account. These five steps help you avoid them.
Note: available methods and limits depend on your account — check the cashier before you pay.
Five steps
- Profile in order. Your name in the profile should match your ID document and your bank account exactly. If you can, upload verification documents straight away.
- Choose a method. Open the cashier and pick what your account shows: Visa, Mastercard, bank transfer, an e-wallet or crypto.
- Amount and currency. Enter the amount, make sure the account currency is the one you expect, and look for a fee line.
- The bonus toggle. Many cashiers show a bonus checkbox or switch next to the amount. Leave it on and the deposit may come with a wagering requirement.
- Confirm. Approve in your bank or wallet and wait to return to the cashier with a status.
Three checks after depositing
- Does the balance match what left your account, allowing for any fee or rate?
- Has the balance split into "real" and "bonus" parts? If so, a bonus is active.
- Is the transaction visible in the cashier history with a reference? Save it.
If the deposit does not appear
Wait for the time the cashier states and refresh. Do not send a second payment until you know what happened to the first. If money left your account but did not arrive, contact support with the time, amount and your bank's reference.
A limit on day one
Account settings usually let you set a daily, weekly or monthly deposit limit. Set it before the first deposit, while the decision is calm. Lowering a limit usually applies at once; raising it comes with a delay — and that delay is the point.
Deposit with the withdrawal in mind
The best moment to think about withdrawing is before the first deposit. Choose a method money can return through, and stick to one method per account: at withdrawal time the operator may ask for proof for each method you used. What to expect next is on Withdrawals and statuses.