Bank transfer at Fenix: the slowest route, and the clearest
A classic bank transfer is not the fastest way to fund an account, but it has one strength: every step leaves a trace on your bank statement, and a transfer is the route operators most often use to send withdrawals. That makes it worth understanding even if you deposit by card.
Note: available methods and limits depend on your account — check the cashier before you pay.
Depositing by transfer
Choosing a transfer in the cashier gives you recipient details: a name, an account number or IBAN and, very often, a unique payment reference. That reference is what links your money to your account. Leave it out or type something else, and the money may reach the operator but not your balance — finding it then takes correspondence.
- Copy the details from the cashier instead of retyping them.
- Pay from an account in your own name.
- Keep the payment order as a PDF until the deposit shows in your balance.
Why transfers take longer
Interbank payments pass through clearing systems and can be delayed at weekends or when the recipient bank is in another country. How long it takes for your account is shown in the cashier. If the time has passed, send the payment order to support.
Paying from someone else's account
It may seem convenient to fund the account from a partner's or parent's bank account. To the cashier that is a third-party payment, and many operators return such money to the sender or freeze it until clarified. If you want a calm withdrawal, deposits and payouts should use one account in your name.
Transfer as the withdrawal route
A payout to a bank account is the most common way operators return money when the deposit method cannot receive it. Before the first withdrawal, add an account in your name to the profile and complete verification — photo ID and, if asked, a statement showing your name and account number. A holder name that does not match the profile is one of the most frequent causes of a rejected request.
Once a withdrawal is approved, the remaining time is with the banks. If the cashier says paid but nothing has arrived, ask support for the transaction reference so your bank can trace it.