Bitcoin at Fenix: slower than you expect, clearer than you fear
Bitcoin is the oldest cryptocurrency and often the first one players try in a casino cashier. It has its own quirks: deposits need network confirmations, the transfer fee depends on how busy the network is, and address formats differ. Here is how it looks from deposit to payout.
Note: available methods and limits depend on your account — check the cashier before you pay.
Depositing
If Bitcoin is available in your cashier, it shows an address and a QR code. Make sure the address is for the Bitcoin main network, not a different network carrying a similarly named token. Send the amount from your wallet and wait: the deposit appears after the network has produced the number of confirmations the cashier requires, stated in the cashier or the payment terms.
Network fees
The sender pays the transfer fee, and it depends on network load rather than amount. For a small deposit the fee can be disproportionate. Your wallet shows it before sending — if it is high, wait for a quieter moment or choose another method.
Withdrawing to your wallet
Enter your own wallet address for the payout. After pasting, check the first and last characters: some malware swaps addresses on the clipboard. The operator may request verification, including proof that the wallet is yours. If your balance is held in fiat, the payout is converted back to Bitcoin at the rate at payout time.
Tracing a payout yourself
Once the cashier shows paid, you can look up the transaction hash in a block explorer and see how many confirmations it has. It is one of the few cases where you can follow a withdrawal without waiting for support. Keep the hash with the request number.
When Bitcoin is not the best choice
For small deposits you want to see immediately, fees and waiting are a poor deal. If you are new to wallets, start with a method that returns money to a bank account, such as bank transfer. General crypto notes are on Crypto.