Fenix on your phone: the cashier in your pocket
Most players now open casinos on a phone, which means deposits, document uploads and withdrawal requests all happen on a small screen. This page covers how to do that without mistakes and how to protect an account on a device you carry everywhere.
Browser or app
Many casinos run fully in a mobile browser with nothing to install. If the operator offers an app, download it only through a link on the operator's site or from an app store (App Store, Google Play) where it is listed. Installation files from third-party sites can contain malicious code. If in doubt, use the browser — functionality is usually the same.
The cashier on a phone
- Bank payments often switch to your banking app; after approving, come back to the browser and check the status.
- 3-D Secure approval for cards arrives on the same phone — do not close the casino window while you approve.
- Zoom in before confirming so you can see the amount, currency and fee line.
Documents from your phone
Photographing ID with a phone is the easiest way to verify. Shoot in daylight, on a dark background, without flash, all corners in frame. After uploading, delete the photo from your gallery and cloud if you no longer need it there.
Withdrawing on mobile
The withdrawal form on a phone is the same as on a computer. Check the method, amount and, where needed, account number or wallet address — it is easy to make a mistake on a small screen. Save a screenshot with the request number. Statuses are explained on Withdrawals and statuses.
If the connection drops
If your connection drops mid-game, the round is usually completed on the server and the result appears in your history after logging back in. If it drops during a payment, do not repeat it straight away — check your banking app and the cashier history first. The same goes for a withdrawal request: see whether it is already listed before creating another.
Protecting the account
- Lock the screen with a PIN or biometrics.
- Enable two-factor authentication on the account.
- Do not save the password in the browser if others use the phone.
- Log out on public Wi-Fi.
A phone makes gambling available at any moment, which is a risk in itself. Screen-time settings on the phone and limits in the account help — see Responsible gambling.